Ticketing and Reservation Officer at ICarryGo

Job Description / Responsibilities

• We need candidates with experience in booking, ticketing, reservation and customer care services.
• The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
• The ticketing and reservation officer will be reporting to Operations manager.
• Receives calls from online customers and dealing with customer related issues and queries
• Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
• Ensures effective and efficient intra and interpersonal communication with the customers
• Educates and enlightens customer on the new and existing products of the company
• Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
• Prepares and forwards daily sales report to the account department at every close of business.
• Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review
• Provides a simple income and expenditure of the company at the end of every month
• Follows up on every prospects and pending transaction on a daily basis
• Informs travel agents in other locations of space reserved or available
• Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
• Assigns specified space to customers and maintains computerized inventory of passenger space available.
• Determines whether space is available on travel dates requested by customer.
• Handles customer inquiries with the ability to convert inquiries into sale
• Performs other job functions as it will be assigned by your supervisor.

Skills

• Problem- solving skills.
• Good customer service skills
• Interpersonal skills
• Very hospitable and courteous
• Ability to handle customers' grievances without loosing the customers.
• Willingness to work with a strong drive.
• Ability to multi task with a strong drive for result.
• Good written and communication skills.
• Must be able to handle pressure and work with less supervision.
• Strong persuasion and negotiation skills

Qualification

• Candidate must have 1-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.