Receptionist at Management Alternatives Limited

Department:         Operations
Code:               RP/FDO/104
Reports To:          Operations Manager (OM)

SUMMARY
Under the supervision of the Operations Manager the Receptionist will be totally responsible receiving guests and assigning rooms to them.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Welcome guests during check-in and giving a polite farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Prepare and maintain all guest portfolios in order to advice for frequent guest rewards
• Co-ordinate with housekeeping for cleaning and clearing of rooms.
• Collect and document Guest feedback from time to time.
• Perform basic cashier activities as and when required.
• Maintain mini stall for guest requests
• Ensure that all check-ins and check-outs are handled smoothly without

QUALIFICATIONS Knowledge, skill, and/or ability required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• High hygienic standards
• Excellent customer service skills and friendly personality
• Ability to work under pressure
• Able to work morning, evening, weekend, holiday, and overnight shifts
• Should be able to handle all guests without bias or prejudice.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Ability to relate well to Hotel guests and employees.
• Must also be able to work shifts - days, evenings, weekends and holidays.
• Excellent interpersonal and communication skills

EDUCATION and/or EXPERIENCE

• Minimum qualification of ND or NCE
• At least 2 years work experience