Customer Service Representative at Capricorn Digital Limited

Job Summary

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Essential Duties and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Perform customer verification's
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualification and Requirements

• Minimum B.Sc/BA in relevant discipline (2:2 and above)
• 1-2 years customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
• Knowledge of administrative procedures
• Must be able to speak and understand Igbo or Hausa fluently
• Must be resident in Lagos.