Operations Performance Analyst at IPI Power Tech Nigeria Limited

Employment Type: Permanent
Responsibilities

• Manage the functions of passive infrastructure network surveillance/monitoring escalation, analysis and reporting to ensure target KPIs for infrastructure availability are met and maintained.
• Effective monitoring of the entire IPI managed network infrastructure
• Ensure that all infrastructure incidents, trouble tickets, outages and performance alerts are detected on time and logged/documented
• Timely escalate (horizontally and vertically) and follow-up all shift detected incidents to field team by way of call-outs.
• Generate operational shift reports and updates for analysis, reporting trends to predict future occurrences.
• Notify client and third-party service providers of issues, outages and remediation status, service plans.
• Carry out a detailed analysis of causes of faults resulting in downtime.
• Generate timely report based and faults analysis and proffer solutions accordingly.
• Prepare and present operations performance analysis using charts.

Requirements
The suitable candidate must possess the following requirements:

• First Degree in Engineering
• At least 5 years experience in the Telecoms industry
• Experience working as a Field Officer and NOC operator
• Ability to carry out analysis using MS Excel (Very important)
• Proficient in the use of Affectli software
• Proficient in MS Office