Tools SME/Engineer at Rutotech International

Responsibilities

• Assisting availability manager to meet the aims of availability management. This includes responsibilities such as: Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line
• Assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan
• Providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team
• Maintenance, change deployment, trouble-shooting, covering Database, Networks, Servers, application development, business process handling.
• Dealing with the final physical delivery of the service implementation; coordinating release documentation and communications
• Planning the deployment in conjunction with change and knowledge management and service asset and configuration management
• Providing technical and application guidance and support throughout the release process, including known errors and workarounds.
• Providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs
• Identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB
• Responsible for the schedule work

go to method of application »

Responsibilities

• Assisting availability manager to meet the aims of availability management. This includes responsibilities such as: Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line
• Assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan
• Providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team
• Maintenance, change deployment, trouble-shooting, covering Database, Networks, Servers, application development, business process handling.
• Dealing with the final physical delivery of the service implementation; coordinating release documentation and communications
• Planning the deployment in conjunction with change and knowledge management and service asset and configuration management
• Providing technical and application guidance and support throughout the release process, including known errors and workarounds.
• Providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs
• Identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB
• Responsible for the schedule work

go to method of application »

Responsibilities

• Assisting availability manager to meet the aims of availability management. This includes responsibilities such as: Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line
• Assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan
• Providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team
• Maintenance, change deployment, trouble-shooting, covering Database, Networks, Servers, application development, business process handling.
• Dealing with the final physical delivery of the service implementation; coordinating release documentation and communications
• Planning the deployment in conjunction with change and knowledge management and service asset and configuration management
• Providing technical and application guidance and support throughout the release process, including known errors and workarounds.
• Providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs
• Identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB
• Responsible for the schedule work