Client Service Executive at Human Edge Consulting

Ref: HLE/117/CSE

The Role:

A Client Service Executive is often the first point of contact with a company’s clientele. The Client Service/Front Desk Executive is expected to receive a steady stream of enquiries via various media and in person; and typically must be able to convey in-depth information about the company and its activities in a clear and concise manner at a moment’s notice.

Your key responsibilities will include:

• Maintain active records of visitors and first-hand client contact
• Answer all incoming calls, determine purpose of callers and forward business calls to appropriate personnel/department
• Assist in preparing service proposals and collaborate with the company’s internal departments to help improve the quality of services rendered to clients

The Person

• Degree-qualified in human resources, business administration or any relevant field; post-graduate qualification in human resources management will be an added advantage
• Strong interpersonal and communication skills
• Ability to manage time and projects efficiently and be detail oriented
• Strong judgment and decision-making skills
• Computer literate with good understanding of software spreadsheet programs such as Microsoft Excel