Customer Service Assistant at Health Assur Ltd

Main Responsibilities

Flexibility required as daily routine may vary.

• Provide Help

Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.

You’ll be expected to keep up-to-date with product details so they can be explained to clients.

• Resolve Complaints

As the public face of the company, the customer service assistant must listen to a customer's problem and deal with it calmly and politely.

• Escalate Inquiries

Occasionally, it is necessary to hand an issue to someone more senior to deal with.

• Create Reports

As required; of activities, calls, messages and resolutions reached.

Required Qualifications

• A First degree in any discipline at a second class level or higher
• Good computer skills and adept knowledge of standard software (MS Office suite)
• Good writing skills
• Good diction.
• Previous call center training, qualification or experience would be an added advantage.

Personal Attributes

• Friendly personality
• Interested in helping people
• Polite and tactful.
• Solution and objective oriented, organized, methodical
• Ability to work independently and within a team
• Good analytical skills