Manager, Process Audit at Airtel

Job Purpose

• To support compliance to the defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
• The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

Duties and Responsibilities
Process/Policy Compliance:

• Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
• Constantly engage with assigned functions at Group and OpCo’s to align the processes and closure of all open issues
• Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
• Drafting of Internal audit quarterly update to the business

Improvement projects:

• Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
• Computation of quarterly internal assurance score
• Project support for automation of IA reporting functionality

Ensure best in class processes are in place and adhered to:

• Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation

Effective Interface with Internal Assurance group team:

• Effective engagement with the IA group team to define the audit and gap areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker action items for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively closed.
• Ensuring process gaps are identified and shared with Process owner & Function  head for implementation.
• Ensuring technology gaps are identified and shared with IT for implementation
• Interface with IA and assigned functions for audits and closures

Logistics / Administrative Support/ Supervision of Admin staff:
Relevant Skill and Experience

• A Bachelor's Degree
• ICAN or ACCA required
• CISA an added advantage 
• 3 - 5 years of experience  in Audit firm
• Industry experience an added advantage
• Process Audit experience
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management