Expert Coordinator at eRecruiter Nigeria

Role Focus

The ideal candidate has highly refined people skills, and an extensive understanding of what is required to run a high-pace retail or hospitality-style operation. You will work closely with the wider global team to make continuous process improvements to enhance the end-to-end experience for visitors to the Abuja Hub as well as your team. Strong process management, an obsession for customer service and communication skills are required

Key Requirements

• Manage a team of sales and support-focused Experts to educate partners, customers and deliver a customer-obsessed experience in Abuja Hub
• Schedule and coordinate the many and varied day-to-day operations in the Abuja Hub
• Owning and reporting on metrics of customer and team satisfaction as well as operational performance
• Responsible for building and managing a best in class customer service experience. 
• You'll manage a team of Experts to support existing customers and educate and excite potential customers
• Onboarding new partner-drivers through induction sessions, running Office Hours sessions where the team resolves questions partners may have.
• Driving performance improvements and overcoming issues through innovative and practical solutions
• Hiring, training, supporting and managing Experts of various experience levels
• Leader in Sales and Customer Service - You'll need truly world-class sales skills and team development skills to be able to support and inspire your team to deliver the company’s growth goals
• Process driven - You have great organisational skills, and constantly look to improve & scale things to make them more efficient.

Key Requirements

• Strong sales/support background with a passion for building a cohesive team.
• Great communication skills and ability to interact with internal and external partners.
• Empathy and dispute resolution skills from experience in high-pressure/fast-paced situations
• Be a problem solver at heart with a genuine desire to achieve the best outcome.
• Experience with Excel, plenty of experience working with data.
• An interest in and passion for technology driven business.
• Ability to adapt and thrive in an environment of high growth and continual change.
• Retail, hotel, service team management, telco or other customer service experience strongly preferred