Infrastructure Engineer at Hamilton Lloyd and Associates

Department: Internal IT
Report To: Infrastructure Manager

Job Summary

• The Infrastructure Engineer shall ensure sound delivery of technical services for new and existing users.
• He/she will be part of a team supporting a Windows environment that delivers hosted services to our users across our locations.
• The incumbent will be providing a mixture of preventative support as well as integration activity around Windows Server environment, VMWare, Hyper-V and more.
• The Infrastructure Engineer will also be working in a fast-pace environment driving performance and reliability from software, infrastructure and cloud environments.
• You will tackle challenging, unique situations every day and work with other functions and employees.
• You will be looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying large- scale services and engineering complex systems that run some of our customer's business critical systems.
• The successful candidate for this role will have strong analytical and troubleshooting skills, experience in integrating multi technology platforms and brands of product, solid communication skills and a desire to tackle the complex problems of scale which are unique.

Job Responsibilities

• Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements
• Responsible for management, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
• Monitor systems and identify performance issues proactively
• Work within strict time frames and elevate incidents within defined time frames
• Test all changes to networks, hardware, software, and hosted applications
• Cater to doing infrastructure coordination related to design and setup activities at different stages of a project work with various vendors and service providers to ensure productive environment
• Resolve issues and prepare status reviews and reports
• Professionally represent the infrastructure team as a technical consultant on projects.
• Maintain the necessary project plans and documentation of all system builds and modifications
• Interact and coordinate with vendors, suppliers, distributors and contract consultants.
• Maintain a good working knowledge of current infrastructure and future trends.
• Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract.

Requirements
Education and Experience:

• Education: Tertiary Degree in Computer Science or related areas an advantage
• Experience: 5 - 8 years of relevant experience

Required Knowledge, Skills & Abilities:

• Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
• Experience with incident ticketing systems, workstation management systems and desktop imaging.
• Knowledge of Microsoft Active Directory, Exchange and SQL Server
• Good knowledge of security as it relates to cloud based infrastructure
• Experience using automated monitoring tools
• Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
• Able to gather relevant information systematically to troubleshoot and resolve issues
• Ability to work in a team environment
• Good analytical, problem solving and decision making skills
• Good attention to detail, testing and documentation
• Knowledge of ITIL and industry best practices
• Strong virtualization experience using Hyper-V, VM Ware.
• Proven ability to work in a cloud based or hosting environment
• Proven track record with hosted desktop and published applications
• Ability to maintain good working relationships with third party service providers and vendors.
• Strong oral and written communication skills.