Field Service Technician at Cummins Inc.

Location: Port Harcourt

Job Description

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications
Skills - Skill Level A - Level II Technician plus:

• Ability to train Service Personnel to develop their diagnostic skills
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions
• Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B - Skill Level A plus:

• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
• Can resolve complex technical problems

Education, Licenses, Certifications:

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience:

• Significant field service work experience.
• Expert level knowledge of and/or experience with engine products.
• Customer service experience.
• Experience providing technical advice and coaching to more junior technicians (preferred).