IT Manager at GVA Partners

Job Description

• Supervises: IT VAS Support Engineer, IT VAS Software Engineer

Summary

• Manage technical operations and projects for the deployment and delivery of VAS products and services
• Responsible for the provision of reliable IT infrastructure to guarantee high output levels from all teams.

Role and Responsibilities
Operations and Management:

• Develop a robust IT strategy based on the Company’s goals and business needs.
• Manage deployment, monitoring, maintenance, development, upgrade and support of all VAS and IT systems with scalable options for future expansions.
• Deploy new products and services on the VAS platform based on the service description, flow and business rules.
• Liaise with the operational and marketing teams on scoping, design, customization and commissioning of solutions based on customer requirements.
• Responsible for the integration of VAS platforms with MNOs including SMSC, SMS Gateway, MMSC, USSDC, MSC, SDP, OTA, Billing etc.
• Ensure 99.999% availability of VAS and IT services and platforms.
• Develop test cases and carry out acceptance tests for newly deployed Vas platforms and solutions.
• Have a full understanding of VAS protocols including SMPP, USSDI&II, MM7, HTTP, SS7, M3UA, Sigtran, diameter, Web service, IP and others (SNMP).
• Deploy and integrate the Company’s products/services in the client’s environment.
• Develop tender specifications, technical and commercial evaluation (requirements gathering, RFQ issuance, vendor evaluation, procurement) and implementation.
• Build strong relationships with clients’ technical teams and facilitate client workshops and meetings.
• Design and deploy technical processes and policies to guarantee shorter response/resolution time and high performance standards.
• Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
• Maintain a trouble ticketing process for complaints resolution.
• Keep abreast of new developments and technology trends in VAS, telecommunication and networking.
• Maintain the change management process for all deployments, enhancements, upgrades and modifications to the products and platforms.
• Develop and maintain all technical documentation including network architecture, inter-connectivity, IP infrastructure, redundancy etc.
• Design and implement a data protection plan to include security, backup and restore of all forms of data across all systems.
• Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
• Develop desktop, mobile and web applications, scripts for automated operational activities, etc.
• Management and Reporting
• Attend customer meetings with other teams to collate requirements and provide clarifications, where required.
• Assist in responses to request for proposals, request for quotation, bids etc.
• Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, service adoption, revenue, capacity, network, etc.
• Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
• Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

• Minimum of 5 years working experience in technical within the VAS, Telecommunication or ICT industry.
• Minimum of 2 years in a supervisory/managerial level.
• Completed NYSC
• Certificate Management Programs (e.g. ITIL)(optional)
• Post Graduate Degree, MA/MBA/MSc (optional).

Preferred Skills:

• Operating system environments: Linux/UNIX and Windows Operating systems administration and management.
• Servers and Data Backup.
• Databases: Database Administration.
• Networking.

Programming:

• Proficiency in Service Management
• Business Intelligence
• Project Management
• Documentation
• Research and Writing
• Use of CRM
• Use of Microsoft Office suite
• Interpersonal skills
• Resource Management
• Attention to detail
• Excellent Communication skills
• Personal Characteristics
• A self-starter with high attention to detail
• Great team work and collaborative spirit
• Proven ability to make an impact internally and externally
• Analytical minded
• Ability to engage and drive others to deliver targets
• Exhibit high energy levels and drive
• Ability to easily adapt to changing work environment
• Exhibit Professionalism at all times.