Clinical Quality Assurance Advisor at Marie Stopes

Locations: Abuja, Kano & Benin
Reporting to: Assistant Director, Clinical Quality Assurance
Probationary period: 6 months

Job Description

• The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI’s partnership mission of enabling individuals to have children by choice not chance.
• Marie Stopes International Organisation, Nigeria (MSION) implements programs to meet the reproductive health needs of underserved Nigerians and dramatically improve access to and use of appropriate services.

Responsibilities

• The Clinical Quality Assurance Advisor is a member of the Clinical Services Team and is responsible for ensuring high quality clinical standards among the three service delivery channels: Centres of Excellence, Outreaches and Blue Star Social Franchising services, in line with the global Marie Stopes International (MSI) mantra of One World One Standard.
• This includes the provision of high quality training in MSI core FP and PAC services among the three channels as well as external SRH providers, where appropriate.
• The post will be based in Abuja with regular travel to other states within a region. The duties and responsibilities presented below may change as centre activities evolve and expand.

Key Responsibilities

• Planning for Quality Technical Assurance (QTA)
• Responsible for quality technical assistance in MSI’s core services throughout MSION’s channels: Clinics, MS Ladies, Public sectors facilities, Outreach and Social Franchising.
• Perform quality needs assessment at all MSION clinical service delivery sites before each QTA commences.
• Spearhead well-coordinated information for facilities/service providers before each clinical Quality Assurance activity.
• Provide guidance in preparation of materials and logistics for various levels of facilities/service providers before, during and after each clinical Quality Assurance activity.
• Have and in-depth understanding of QTA and be conversant with various MSI QTA Tools, such as Centre, Star Scan, QTA check list etc.
• Provide support for Clinical teams managing performance problems / challenges within teams and where necessary.
• Ensure availability of all relevant MSI guidelines and training materials needed in training various levels of trainees
• Identify appropriate training needs within teams and, in consultation with the
• Line Manager, arrange for appropriate trainings and induction.

Providing Quality Technical Assurance:

• Conduct regular internal Quality Technical Assistance visits in all MSION clinical services delivery points to ensure that high quality clinical standards are consistently met.
• Provide advice and guidance to the Clinical Training Officers in the region on MSIONs quality assurance processes.
• Coordinate Clinical Training Officers within the region and provide appropriate and relevant training materials, documents, models and stationery to be purchased for each training.
• Coordinate delivery of clinical trainings to ensure that the quality of trainings conforms to the Marie Stopes international Medical Development Team training standards and that of Federal Ministry of Health.
• Follow up on all challenges/ complaints emanating from any clinical training sessions and ensure they are addressed professionally where necessary.
• Assist the Marketing Team with interviews relating to clinical issues to protect MSION reputation
• While on monitoring visits, identify appropriate training needs within facilities/service providers and, arrange for appropriate trainings.
• Willingness to travel at least 60%
• Perform any other reasonable duties as requested by his/her line manager.

Supportive Supervisory Functions:

• Shall be responsible for the conduct of competency assessment for all clinicians under his/her purview.
• Shall be responsible for ensuring certificates and licensure are tracked and up to date amongst clinician assigned to him/her.

Communication and Administration:

• Maintain an updated database of key trainings/orientations offered teams and other partners
• Keep and manage records of all centre activities including minutes of centre teams’ meetings.
• Ensure formal communications with the various health partners are properly documented
• Follow up on all clients complaints relating to any of the MSIN services and make recommendations.
• Investigate minor and major clinical incidents using the Incident Reporting Template and submit report to the CSM
• Make proper use of available information systems in MSI to facilitate service delivery & training.

Clinical Responsibilities:

• Participate actively in relevant workshops and conferences and contribute to the review of clinical standards and protocols for the benefit of MSION and its affiliates.
• Remain clinically active in MSION core services and support the centres to provide clinical services as and when the need arises.

Qualifications

• Bachelors Degree in Nursing, Midwifery or Medicine
• Masters degree in Public Health or International Health an advantage
• Senior Nurse/Midwives with training experience in Sexual and Reproductive health care delivery
• Evidence of good standing with a recognised clinical related professional body.
• Evidence of basic managerial qualification

Skills and Experience:

• At least 5-years post-graduation experience [ESSENTIAL]
• Experience of working in Sexual and Reproductive Health [ESSENTIAL]
• Experience in implementing quality assurance/quality improvement projects
• Excellent project management and coordination skills (ESSENTIAL)
• Outstanding written and verbal communication skills. [ESSENTIAL]
• Work experience with a non-governmental organization (DESIRABLE)
• Articulate and analytical with attention to details (ESSENTIAL)
• Must have requisite experience to work with minimum supervision.

Attitude / Motivation:

• Sympathetic to women and men seeking Family Planning and Reproductive Health services [ESSENTIAL].
• Be able to work on own initiative and motivate others to achieve results.
• Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community.
• Passionate about field work.
• Motivates team members to deliver high quality service and results.
• Team player.
• Self motivator and able to motivate others to achieve results.