Supervisor, Freight Clearance at MTN Nigeria

Job Description

• Supervisor, Freight Clearance is part of the Planning & Fulfillment team at the OpCo supporting the Customer Order Management processes. The Freight management process covers importations and custom clearing processes for internal customers (technical and non-technical project teams), Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of the advance shipping notices to ensure that all necessary regulatory requirements for effective fulfilment are met. Functions also include compliance assurance and document management functions for regulatory purposes.
• These processes would involve direct interaction with regulatory agencies at the ports, freight practitioners, internal customers(project teams) and external customers such as shipping agencies, Supplier freight management team etc
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, fulfilment contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Support the optimal and cost effective custom clearing processes by leveraging on relationships with relevant stakeholders at the ports
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Assist department in ensuring fulfillment of orders, develop strategies to help the Business optimise fulfillment budgets for the upcoming year and implement plans to achieve the desired targets with respect to transport management.
• Ability to analyse and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing on the transport vendor
• Support in ensuring that the freighting activities of the Business are in strict compliance with both international and local regulations guiding custom clearing, duty payment and other critical business requirements
• Submit collated Final Exchange Control Documentation (FECD) and cover letter to Opening Bank & Treasury Unit
• Resolve internal customer related issues by investigating details of registered queries/ complaints
• Escalate critical issues where internal customer does not agree with resolution/ issues open beyond defined SLAs to senior management as per the escalation matrix
• Supervise the activities performed by the freight Administrator, customs clearing processes, transportation and operations, along with landed costs and transport optimisation
• Ensure functional and technical training for the team and performance evaluation by identification of specific training needs and communication to the L&D Manager
• Prepare transportation Order related monitoring and analytical reports
• Review and analyse customer order related reports in order to identify issues
• Support Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
• Focus on improving and maintaining customer relationship
• Manage individual team members’ performance, identifying the training needs of the team and ensure nominations
• Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
• Allocate tasks/ duties to others within a team and ensure cohesive team working
• Provide coaching and support to help achieve performance expectations
• Communicate assignments, milestones and deadlines to the team and the individuals based on Manager’s instructions
• Perform root cause analysis for SLAs non-compliance and take corrective action
• Identify potential sensitive issues and escalate it to the appropriate level
• Provide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needs
• Understanding of Incoterms and impact on responsibilities, Landed Costs and risks
• Monitoring vendor compliance with correct application of HS codes
• Monitoring freight packaging utilization and highlighting opportunities for consolidation

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training

• First  degree in Engineering or Supply Chain Management or Finance or any related discipline
• Fluent in English
• A professional certification in shipping/transportation and international trade will be an added advantage
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a large logistics or freight forwarding organisation is a must
• Experience or working knowledge of Nigerian ports/airport cargo operations will be an added advantage
• Deep knowledge of international trade documentation and local banking requirements for international trade will be considered a good credential
• Strong knowledge of banking requirements for importations and customs operations are required
• Understanding of process for booking, tracking and monitoring of orders

Training:

• Professional certification in shipping and supply
• Transport management certification

Minimum Qualification    

• BA, BEd, BEng, BSc, BTech or HND