Customer Service Officer - Executive Trainee/Assistant Banking Officer at Workforce Group

Job Objective:

• This position will provide exceptional customer service and is strongly focused on providing information and advice on the bank’s products and services.

Responsibilities:

•         Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
•         Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
•         Problem resolution, completing audits; identifying customer service trends.
•         Determining system improvements; implementing change.
•         Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys.