Digital Account Manager at Smart Partners

Job Summary

• As a Digital Account Manager, you will manage client portfolio to improve their web presence.
• You should have solid experience in marketing with a customer service approach.
• You should also have a clear idea of how digital tools add value to company strategy and performance.
• Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.

Job Description

• Act as the point of contact for clients for digital management matters
• Build strong, long-term client relationships and maintain frequent contact
• Set digital strategies for your assigned customers, considering their specific requirements
• Suggest, design and implement digital projects to increase customer ROI
• Address client queries effectively and in a timely manner
• Optimize web content to increase traffic and improve SEO
• Present social media strategies to clients
• Report on web performance metrics
• Analyze digital campaigns success
• Stay up-to-date with digital technology trends

Job Requirements

• Proven work experience as a Digital account manager
• Hands on experience with SEO/SEM and CRM software
• In-depth understanding of online marketing tools and social media platforms
• Experience with customer service and account management
• Excellent verbal and written communication skills
• Strong analytical skills
• BSc degree in relevant field