Venue Officer at Box and Cedar

Job Description:

• Plan and manage personal business portfolio/territory according to an agreed market/sales development strategy
• Plan and prioritize personal sales activities - especially managing personal time and productivity, towards achieving agreed business aims, including costs and sales
• Manage product/service mix, pricing and margins according to agreed aims.
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction.
• Respond to and follow up sales enquiries using appropriate methods.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries with adequate information.
• Obtain and evaluate all relevant information to handle and resolve customer inquiries and complaints.
• Ensure all orders, forms, applications and requests are made when due
• Keep records of customer interactions and transactions with the company.
• Supervision of the coordination of vendors, troubleshooting on the day of the event to ensure that all runs smoothly.
• Direct and escalate unresolved issues to senior management.

Minimum Qualification:

• University Degree
• Minimum 4 years work experience

Knowledge & Skills:

• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• High initiative