Chief Technical Officer at Stresert Services Limited

Job Summary:
Oversee all technical aspects and technological resources of the organisation using an active and practical approach for the purpose of organisational growth. Establishes a technological vision for the organisation and leads the company's technological development to attain the company's strategic goals.

Job Responsibilities:

• Establish the company’s technical vision and leads all aspects of the company’s technological development.
• Directs the company’s technical strategic direction, development and future growth.
• Develop framework, policies and procedures to guide the company’s technical operations and to enable the division to provide high quality services to customers and attain set goals and objectives.
• Propose budget to provide effective services and control and monitor division’s expenditure, in accordance with approved budget and associated rules and procedures.
• Monitor, analyse and stay abreast of the offerings and technologies of competitors to ensure that the organization maintains a competitive edge and operational excellence.
• Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders.
• Oversee the development of various Terms of References and Service Level Agreements between organization, service providers and consultants in line with approved framework.
• Develop a technical service structure capable of sustaining longer term operational requirements including operational availability and quality demands.
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the division’s team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements, accountabilities and leverage human resources career development programs for staff.
• Establish governance processes of direction and control to ensure that objectives are achieved.
• Communicate the company’s technology strategy to investors, management, staff, partners, customers, and stakeholders.
• Manage vendor relationships; establish quality assurance process in materials being used.
• Conduct code reviews and specification conformance testing.
• Integrate customer service and support with the software engineering process to support resolution of issues.
• Any other duty of related responsibilities.

Required Skills, Knowledge, and Characteristics:

• Advanced IT Knowledge, Critical Thinking, Interpersonal Skills, Motivator, Technological Analysis, Research, Business Analysis,
• Computational Skills, Excellent Written and Oral Communication Skills, Public Speaking, Presentations, Team Building,
• Industry Knowledge, IT Terminology, Computer Network Development and Maintenance, Client Management.

Key Functional Competencies:

• Business Analysis
• Business Performance Measurement & Management
• Business Risk Management
• Computer & Information Technology Appreciation
• Planning & Budgeting
• Project Planning & Control
• Resource Efficiency
• Service Level Agreement Management
• Stakeholder Relations Management
• Strategic Thinking
• Telecomms/Data Business Savvy

Key Performance Indicators (e.g. Quality, Time, Cost, Value):

• Opex versus budget
• Capex versus budget
• Return on Assets (ROA)
• Internal Customer Satisfaction Survey
• SLAs / Support with respect to Data/Telecomms providers
• Performance contracts for all staff drawn in line with departmental Scorecard
• Individual development plans for all staff
• All staff evaluations completed to deadline

Education & Experience:

• Bachelor's Degree in Engineering/ Electro-mechanical or a related field required.
• Masters Degree in Operational Management/ Project Management or a related field preferred.
• 12-15 years progressive related experience preferably in the Power/Teleco/Energy sector.

Salary
Salary range for the role is between N 16,800,000 – N 20,500,000 / annum