Operations Assurance SME at Ericsson

Job Summary:

This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

• Daily Customer Complaints.
• H/W maintenance Preventive maintenance.
• End to end issue handling and coordination with GSC.
• System Administration.
• Customer Handling.

• Technical Competences:

• ECW/EWP Experience.
• Unix/Linux Knowledge.
• Java/shell scripting.
• Knowledge of Oracle/PL/SQL.
• F5/VMware/VSphere.
• Ericsson Charging System Knowledge. 
• Working knowledge of different H/W components link HP Servers/EMC/F5 etc

Position Qualifications Core Competences:

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Knowledge sharing
• Problem Solving and strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:

• Minimum 5 to 10 years of IT/Telecom experience.
• B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:

• Problem solving and trouble shooting skills
• Good communication skills
• Cost Awareness
• Social skills and awareness

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.