Customer Service Executive at Integrated Corporate Services - ICSL

Details:
JOB PURPOSE
Serve as the interface between the company and its clients for all sales and service issues
Respond to client enquiries in a timely fashion and manage client complaints satisfactorily
Acquire new business for the company as a result of deep engagement with existing and new clients

KEY RESPONSIBILITIES

• Manage relationships with clients via telephone, electronically or face to face
• Respond promptly to all clients enquiries
• Manage resolution of customer complaints through engagement of appropriate internal resources (escalate where appropriate)
• Establish and enforce service standards of the company
• Set up and manage new client accounts
• Keep records of client inquiries and complaints
• Prepare and distribute periodic client activity reports
• Maintain and deepen relationship with clients by providing required support, information and guidance
• Identify and convert business opportunities with both existing and prospective clients
• Discover product improvements or new products by remaining current on industry trends, market activities and competitors
• General administrative functions

KEY REQUIREMENTS OF THE ROLE:

• Good academic qualification from a reputable university
• Excellent communication skills i.e. both verbal and written
• Strong interpersonal skills
• Vibrant and engaging personality
• Creative mind, ability to work under pressure and multi-task
• Ability to work independently with minimal supervision
• Exceptionally hard working, flexible and well organised
• Previous experience in a similar role with a reputable company
• Must have the mandatory NYSC certificate