Operations & Maintenance Officer, NOC at Masterminds HRSG Nigeria

Role and Responsibilities

• Oversees and co-ordinates office administrative procedures and review, evaluate and implement new procedures.
• Assists O&M Technician or Coordinator, NOC for network monitoring, trouble ticket handling and other related tasks.
• Assembles data and prepares periodic and special reports, manuals and correspondence.
• Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents.
• Dispatches O&M Field Technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
• Responsible for doing proper follow up with O&M Field Technicians on pending trouble tickets or preventive tasks given to them.
• Gets feedback from O&M Field Technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs the respective manager according to process.
• Collects data from field or other sources, inserts into client ticket tool and firms' database (O&M portal), ensures data correctness and generates relevant reports from the tools.
• Prepares daily shift NOC and other reports as per guideline.
• Coordinates and controls work from other departments e.g subcontractor, client.
• Maintains the high level of client service expected as per guideline from the superior.
• Answers customer inquiries, either via phone or email, in a timely, courteous, and professional manner as per guideline from the superior.

OH&S/QMS Role and Responsibilities:

• Ensures the implementation of OH&S/QMS requirements on all assigned cell sites.
• Fills all related OH&S/QMS documents on sites.
• Conducts site safety induction by explaining to subcontractors their responsibilities in terms of OH&S requirements of the firm and clients.
• Ensures that adequate PPE is used by both the firms' and subcontractors’ teams.
• Ensures that safe work procedures are being adhered to.
• Investigates and fills the incident investigation report and shares it with the OH&S representative.
• Ensures emergency drills are conducted on sites.
• Deals directly with the client’s representative on all OH&S matters on sites.
• Reports on any hazard, incident, and accident to the direct supervisor of all assigned sites.

Qualifications/Requirements

• 2-5 years experience in similar field
• Minimum H.N.D in Computer Science or Electrical / Electronic Engineering. (Prefer BSc)