Client Service Manager at Webnig.com

Job Description

• Ensure work adheres to strategic direction of client
• Lead client meetings, including presentation of new creative work, strategic POVs, and analytical reports
• Facilitate resolution of any issues on client work
• Assess opportunities and competitive activities for clients
• Implement industry best practices and share digital trends with clients
• Collaborate, as needed, with external agencies to support client work
• Deliver projects within scope, identifying potential overages along the way
• Manage internal and external client expectation
• Responsible for developing client relationships and closing the ‘sale’.
• Write briefs with detailed functionality specifications
• Understand all processes and digital platforms.
• Responsible for forecasting and profitability, reporting on ROI and maximising financial revenue.
• Responsible for growing strategic businesses and revenue growth across our Nigeria operation.
• Responsible for preparing the agency for all pitching exercise.
• Explore new partnerships clients.
• Ability to work with multi-disciplinary and multi-cultural teams i.e. brand, research, and technical Nigeria .
• Ensure customers are fully briefed and kept up-to-date with all digital marketing opportunities to reflect their business.

Desired Skills and Experience
Management/Softer Skills:

• Excellent communication skills
• Experience in content development and marketing.
• Goal orientated
• Fun, dynamic and charismatic person
• Proactive and independent
• Excellent customer service skills.
• Passion for technology.
• Passion for client satisfaction.
• Results-driven.
• Ability to write integrated campaign proposals a plus.
• Innovative and creative mind.
• Experience of working in a digital agency a plus.
• Ability to understand any client’s technology, products, services and market.
• Sales person with associated sales skills - passion to win business.
• Proven experience of revenue generation.

Technical/Specific experience:

• Ability to abreast of digital and market trends.
• Industry Certification in Digital Marketing will be an added advantage
• Understand analytics and software packages.
• Understanding of marketing/advertising strategies, concepts etc
• Knowledge of online media platforms

Professional Qualifications and Associations:

• Good understanding of Digital Marketing and content strategy/development is compulsory
• Strong process and workflow design skills
• Strong track record building excellent relationships with a broad range of peers and executives
• Have a background and significant experience in an advertising agency
• Agile and able to adapt quickly, operating in a high growth business.