Call Centre Agent at Customer Contact Solutions Limited

Work Hours: Weekdays (9-6)

Salary: 40,000 per month (equal growth opportunities after 3months)

Work Location: Lekki Phase 1, Lagos

JOB DESCRIPTION

• Build customer interest in the service and product offered by the company
• Educate customer on new and existing products on the network
• Effective and professional Brand cross-selling of company products & services
• Deliver world class customer service by cross-selling with vibrancy and personal confidence
• Meet or exceed monthly performance goals including quality, adherence, sales target and others
• Provide accurate product information and serve as a knowledgeable resource for customer
• Manage daily customer requests and inquiries during contact, ensuring issues are appropriate, accurately and promptly escalated to Supervisors for further escalation for resolution.
• Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction. Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.
• Follow through on commitments made to customers in the course of selling.
• Maintain a detailed knowledge of business processes and procedures
• Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
• Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.