Chief Experience Officer at Oscar Temple

Job Summary
The Chief Experience Officer is the focal point for the overall experience of the organisation’s services to enhance a culture of customer appreciation.

Duties & Responsibilities

• To ensure customer satisfaction on products and services is consistent
• To develop feedback strategies from customers per time.
• To establish and build a quality experience for users of products and services.
• To develop quality control and assurance for all customers consistently.
• To manage the product, client Brand and Employee experience department.
• To develop experience activities thereby promoting brands and products satisfaction.

JOB REQUIREMENTS

• University Degree in Business Admiration or Economics or Marketing
• A MBA qualification is a must
• Other customer service qualifications or trainings would be of good advantage.
• Minimum 10 years’ experience at Management level, with proven similar work experience.
• Must have thorough knowledge of customer management and experience.
• Knowledge of brand development, product development, client evaluation is MUST
• Must have worked in a customer service oriented company in a similar role