Resident Hotel Manager at Skyborne Limited

Job Description

• Answer inquiries pertaining to hotel policies and services
• Resolve occupants' complaints.
• Assign duties to workers, and schedule shifts.
• Coordinate front-office activities of hotel, and resolve problems.
• Collect payments and record data pertaining to funds and expenditures.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• Develop and implement policies and procedures for the operation of a department or establishment.
• Perform marketing and public relations activities.
• Manage and maintain temporary or permanent lodging facilities.
• Organize and coordinate the work of staff during special events.
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
• Assist guests with information on local tours and attractions.

Skills & Qualifications

• Not less than 5 years’ relevant experience in hospitality management.
• Expert ability to monitor and coordinate various functions.
• Excellent customer service and active listening skills.
• Good knowledge of the Kwara terrain
• Must be service orientated, always looking out for ways to help people.
• Must be observant and security conscious.
• Must display excellent verbal and written communications skills