Ticketing and Reservation Officer at ICarryGo

Job Description

• Candidates are required to have a high level proficiency in the use of booking and reservation GDS (Global Distribution Systems) software such as Amadeus, Galileo and Sabre.
• Responsible for providing excellent services to customers in terms of ticketing reservations and company product to generate sales and ensure customer satisfaction and loyalty.
• Effect reservations & ticketing for all clients to generate sales.
• Fare quotes to all clients to provide the best applicable fares and generate sales.
• Reconciliation of sales returns to accounts for daily sales.
• Promote all company products to create awareness and generate sales.
• Answer inquiries regarding information such as schedules and procedures.
• Determine space availability on travel dates requested by customers and assign/sell such when available.

Competencies

• Knowledge of basic airline fares and ticketing
• Knowledge of cash handling and debit card transaction
• Knowledge of air kiosk
• Excellent Customer service skills
• Excellent oral and written communication skills
• Ability to handle stressful situations
• Detail oriented and accurate
• Ability to perform basic mathematics
• Ability to work under minimal supervision

Requirements

• A good university degree/HND in any of the Social Sciences or Business Management Disciplines.
• Proficiency in the use of Microsoft Office Packages and the Internet.
• All applicant must have 2-5 years of experience
• Applicant with other certification is an added advantage
• The applicant must be residing in Kaduna or willing to relocate.