After Sales Service Engineer at Haulage & Logistics Nigeria

Ref. Code: 009/02
Location: Lagos

Key Responsibilities

• Build, lead, motivate and develop a highly successful after sales team that achieves its objectives
• To manage all service and technical aspects for the full range of SINOTRUK product with the objective of achieving set targets
• Plan, develop, and monitor customer service complaints related to SINOTRUK brands. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints
• Enhance customer satisfaction by providing effective training to retail network and resolve technical problems
• Setup after-hour recovery/assistance service to find best resolution to specific customer issues and breakdowns 24/7.

Other Requirements

• B.Sc Mechanical Engineering
• 5 years experience with man diesel truck
• Minimum of 5-8 years hands on experience in the Automobile industry.
• Should be able to work with Engine Diagnostic tools, monitor & control maintenance cost and manage emergencies