Training & Development Specialist at Gilead Pharmaceutical Limited

Job Description

• Conducts training classes for employees in support of University Hospitals' services, applications and systems to educate and provide continual learning for employees.
• Responsible for scheduling, communicating and arranging logistics for courses offered. Keeps training documentation current through review and edits.
• Aligns work with Customers, Process, Knowledge, HR Performance Management, and Community
• Initiates and maintains positive relationships with patients/customers.
• Creates relationships with internal colleagues to drive measurable change
• Gathers and summarizes course evaluations to provide data for review by senior level trainers to determine effectiveness of training.
• Conducts training courses, both on-site and on-line, for complex applications and systems to include lectures, group presentations, and hands-on classroom-based sessions.
• Assists in writing training material from business area and subject matter input.
• Reviews training materials with senior level trainers and/or instructional designers and business area subject matter experts to ensure the material is accurate and reflects current product features.
• Grants access to applications upon completion of required training.
• Gathers and summarizes course evaluations for sessions personally facilitated to provide data for review by senior team member to determine effectiveness of training and any needed updates to curriculum.
• Keeps informed of and maintains proficiency with University Hospitals services, policies and procedures.

Knowledge:

• Actively uploads key knowledge objects to knowledge repository for use by other associates. Strives to create, leverage, and communicate structured, repeatable, improvable processes to IT&S.
• Presentation skills to train and educate employees on technical material and applications.
• Beginner to intermediate level experience with MS Word, Outlook and PowerPoint.

Performance Management:

• Initiates and maintains positive relationships with co-workers
• Takes responsibility for self-development and supports a learning environment
• Provide clear points of contact; create and maintain environment that fosters open, honest and transparent dialogue
• Commitment to work collaboratively prior to escalation. Be available and responsive

Must possess:

• Basic communication skills to develop training manuals and procedures.
• Basic interpersonal skills for interacting with all levels of employees.
• Comprehension skills for understanding products and applying knowledge to presentations.
• Personal computer and business solutions software skills.
• Basic analytical, organizational and time management skills.
• Ability to prioritize and meet deadlines by working both independently and as part of a team.

Requirements

• Two or more years of training delivery experience
• Experience working with company software, systems, applications and network products
• Experience working with communications practices, principles and procedures for both on-site and on-line presentations.

Desires:

• Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields

Education Requirements:

• Bachelor's degree in Business Administration, Computer Science, Engineering, Education or related field or RN Licensure required

Preferred Qualifications:

• This position is to support a large project deploying technology to implement a new patient registration, scheduling and financials application.
• The trainer will be training on the average of 4-5 days a week and will need to be willing to work a variety of shifts to support the 24/7 needs of our end user organization. Care will be given to provide advanced notice of schedules for planning purposes.
• This position gives a new employee a great opportunity to work closely with roles that touch our patients and will provide great exposure to our organization.
• A desire to be in the classroom and professional classroom delivery is required.