Information Technology Associate at World Food Programme (WFP)

Reference No: 16-0022441
Locations: Maiduguri Area Office, Damaturu Field Office and Abuja Country Office
Level: G6

Job Description

• Under the supervision and guidance of the IT Officer in Maiduguri and Damaturu, and Business Transformation Officer in Abuja, the IT Associate will coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Key Responsibilities (not all-inclusive, within delegated authority):

• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
• Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Other as required.

Minimum Qualifications and Experience Required for the Job
Education:

• Completion of secondary school education.
• A post-secondary certificate in the related functional area.
• Completion of University degree is an advantage.

Experience:
A minimum of 5 years relevant support experience is required in the following:

• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
• Knowledge of beneficiary and transfer management platforms is an added advantage.

Language:

• Fluency (level C) in English language.
• Knowledge of Hausa and Kanuri local languages is desirable.

Terms and Conditions

• Selected candidate will be employed on a fixed-term contract with a probationary period of one year. WFP offers an attractive compensation package.
• For more details please visit International Civil Service Commision website (ICSC): http://icsc.un.org (link: http://www.un.org/Depts/OHRM/salaries_allowances/salaries/nigeria.htm)