Outlet Manager at Hamilton Lloyd and Associates

Job Summary

• The Outlet manager shall ensure that the Outlet operate efficiently and profitably while maintaining their reputation and ethos.
• He/she must coordinate a variety of activities, whatever the size or type of the outlet; and are responsible for the business performance, quality standards and health and safety of the Outlet.
• Combining strategic planning and day-to-day management activities, the role is both business-like and creative, particularly in terms of marketing and business development.

Responsibilities
As an Outlet manager you’ll need to:

• Take responsibility for the business performance of the Outlet.
• Analyse and plan Outlet sales levels and profitability.
• Organise marketing activities, such as promotional events and discount schemes.
• Prepare reports at the end of the shift/week, including staff control, food control and sales.
• Create and execute plans for department sales, profit and staff development.
• Set budgets or agree them with senior management.
• Plan and coordinate menus.
• Coordinate the operation of the Outlet during scheduled shifts.
• Recruit, train, manage and motivate staff.
• Respond to customer queries and complaints.
• Meet and greet customers, organise table reservations and offer advice about menu.
• Maintain high standards of quality control, hygiene, and health and safety.
• Check stock levels, order supplies and prepare cash drawers and petty cash.

Required Qualification and Experience

• Degree or HND in relevant course
• Minimum of five (5) years’ work experience in the Food Industry

Additional Requirement:

• Excellent interpersonal skills for diplomatically handling staff and customers.
• Strong written and oral communication skills for managing business administration and personnel matters.
• The ability to cope under pressure.
• Good business awareness for achieving successful performance.
• Team working skills to be able to lead a team and be a part of it.
• Strong planning and organisational skills to run a streamlined operation.
• The ability to work independently and confidently to make your own decisions.
• Problem-solving ability to resolve issues as they arise.