SL Reports Assistant at Qualiserve Group

Roles and Responsibilities

• Be responsible to initially processing and filtering the data
• Generate and issue the daily, weekly and monthly report
• Analyze the data to confirm whether performance criteria is fulfilled
• Generate reports for any adhoc requests from management
• Support SLA manager in creating dashboards and maintain all the historical data for future reference
• Act as a focal point for any tool issues and follow-up with tools support team for resolution
• Follow up the issues for improving Service performance.

Requirements
Skills

• Knowledge of performance KPIs and implications of different KPI deviation
• Basic knowledge of solving KPI degradation
• Knowledge of IT elements in one or more product domains; continue to develop expertise with current and emerging technologies
• Working knowledge of MS Office with more focus on MS Excel.
• Good analytical skills and should be able to work with large amounts of data.

Education

• 4 Years University degree in technical field or equivalent experience
• Other Requirements
• Ability to work off hours depending on Network outages and customer requests

Key Interfaces

• Customer’s Operations Team
• Performance Management Manager