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  • Posted: Sep 8, 2016
    Deadline: Not specified
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    The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have ach...
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    SL Reports Assistant

    Roles and Responsibilities

    • Be responsible to initially processing and filtering the data
    • Generate and issue the daily, weekly and monthly report
    • Analyze the data to confirm whether performance criteria is fulfilled
    • Generate reports for any adhoc requests from management
    • Support SLA manager in creating dashboards and maintain all the historical data for future reference
    • Act as a focal point for any tool issues and follow-up with tools support team for resolution
    • Follow up the issues for improving Service performance.

    Requirements
    Skills

    • Knowledge of performance KPIs and implications of different KPI deviation
    • Basic knowledge of solving KPI degradation
    • Knowledge of IT elements in one or more product domains; continue to develop expertise with current and emerging technologies
    • Working knowledge of MS Office with more focus on MS Excel.
    • Good analytical skills and should be able to work with large amounts of data.

    Education

    • 4 Years University degree in technical field or equivalent experience
    • Other Requirements
    • Ability to work off hours depending on Network outages and customer requests

    Key Interfaces

    • Customer’s Operations Team
    • Performance Management Manager

    Method of Application

    Applicants shoud send their Cvs to careers@qualiservegroup.com

    Build your CV for free. Download in different templates.

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