Help Desk Support at iROKO Partners Ltd

POSITION SUMMARY
As our IT Support/Admin, you will mainly be responsible for the smooth running of computer systems and being the first point of call for technical support across three global offices in London, New York City and Lagos; ensuring our employees get the maximum from their equipment. You will need to have an excellent ability to learn new skills and perform all tasks to a very high standard. The successful candidate must be willing to learn new systems and be focussed on their own continual improvement.

DUTIES & RESPONSIBILITIES

• Being the 1st point of contact for all IT queries/helpdesk across three global offices
• Deploy and maintain PC’s and laptops ensuring all patches are kept up to date
• Setting up new users' email and slack accounts, adding to internal groups, and dealing with password issues.
• Shutting down emails, retrieving equipment and removing from groups for ex-employees
• Assist in the roll-out of new application and services.
• Network patching and troubleshooting
• Software installation and upgrades
• Maintain printers and scanning devices
• Managing phone systems
• Purchasing domain names
• Oversee IT Purchasing for three global offices
• Dealing with telephone and email enquiries
• Ordering equipment, gadgets and everyday stationary online
• Any other duties as requested by the Senior Management team

Necessary Experience

• Experience in IP network infrastructure – Setting up access points, routers and modems.
• Experience troubleshooting and supporting users of Mac and PC operating systems
• Good working knowledge of how software and operating systems work
• Strong familiarity with Mac OS X
• Excellent listening and questioning skills, combined with the ability to interact confidently with employees to establish what the problem is and explain the solution.

Desired Experience

• Adept with standard concepts, practices, and procedures around the Google Apps eco-system (Google Drive, Google Admin Console, Google Calendar).
• Experience with printers/networked printers, VPN, wiring/cabling
• Experience tracking and documenting company assets
• Experience in managing software licenses (Google Apps, Microsoft Office, Adobe Creative Cloud)
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• The role requires excellent time management and the ability to meet deadlines under pressure. The successful candidate will need to be able to prioritise tasks and fix problems as soon as they occur.

Qualifications
Bachelor’s degree or 1-2 years’ practical work experience in a technical field or as a help desk tech or desk-side support role
Salary:
£25,000