CUSTOMER SERVICE EXECUTIVE at Integrated Corporate Services - ICSL

Job Role

Customer Service Executives respond to customer inquiries via telephone and face-to-face meetings.
Essential Functions:

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Research customer questions regarding electronic funds transfers, including the completion of all necessary documents and affidavits.
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
• Verify information on ATM/debit card applications to the information in a customer database. Send exceptions to personal banking counselors for corrections.
• Update the system with messages regarding ATM/debit cards and service charge rebates.
• Perform customer requested research, including printing statement and check copies.
• Input, maintain and/ or delete ATM and debit cards within the system.
• Contact customers to notify them that debit cards are ready to pick up at the bank.
• Contact customers to obtain necessary signatures on items with missing or irregular signatures.

Competencies

• Customer/Client Focus.
• Personal Effectiveness/Credibility.
• Problem Solving/Analysis.
• Teamwork Orientation.
• Initiative.
• Stress Management/Composure.
• Organizational Skills.
• Technical Capacity.

Required Education and Experience

• Minimum of OND Lower Credit (HND graduates are encouraged to apply)
• Maximum of 26years
• Customer service experience.
• Deposit bank experience.