Air Operations Associate at Damco Nigeria

Ref.: DC-114663

Key Responsibilities

• Ensure Damco delivers the product sold to customers.
• Support CS documentation in opening and closing of files in due time.
• Coordinate handling of file between departments and ensure file is handled in a timely manner
• Manage the cost reduction plan in compliance to company policy without implications for any delays.
• Manage written correspondence between OPS department and CS Units on daily updates on CHB progress.
• Confirm and verify declarations before assessment customs duty amount and HS code (s) used.
• Advice and guide CS on queries encountered during verification/examination and discuss/agree on a workable solution to be advised to clients.
• Follow up on cargo delivery status.
• Ensure final documents are returned to documentations for invoices to be raised timely.
• Monitor and manage goods delivered from the airport are received in good condition to avoid exposures.
• Ensure all targets are met and performance indicators are measured
• Ensure the team Update fields in TrakIT in a timely and correct manner.
• Organize KPI review meetings with Airfreight CHB team and flag improvement plans thru WILO sessions.
• Maintain and enhance close working relationships with CS, Sales, finance teams and govt. authorities.
• Ensure operational excellence and coordination
• Ensure pro-active communication internally and externally.
• Ensure all issues affecting Damco are addressed within Organization as deemed required

Requirements
Who we are looking for:

• A Degree in Business Management, Social Sciences or equivalent is desirable.
• Proficient in English as well as relevant local languages (verbal and written).
• Minimum 3 year of experience in customer service department for a fast-paced service company.
• Minimum 2 year logistics operations experience will be an added advantage.
• Excellent communicator, persuasive and enjoy solving problems.
• Ability to work in a team.

We Offer

• Active participation in the company growth strategy.
• Ability to link client needs with Damco's solutions portfolio.
• Knowledge of the freight forwarding industry.