Country Manager at TLScontact

Within the framework of our development, we are looking for: Country Manager (Nigeria)

We are a services-provider company that works for a large number of face-to-face contact centers throughout the world, for its clients, governmental organizations and companies.

Implemented in many countries and organized into profit centers network, we are hiring a “Country Manager" for our Regional Management.

Position & tasks:

Reporting to the Region Manager (Zone/Area Manager), you will be responsible, in particular, for:

• Ensuring the proper implementation of commitments and requirements specifications signed with the customer.
• Guarantee the management and animation of the area in accordance with the objectives and procedures.
• Guarantee good collaboration with the client representatives, business partners and the Company's support functions to develop the quality of services provided.
• Ensuring and Coordinating the reporting quality and consolidation for the area.
• Ensuring the implementation and compliance with the rules and procedures (security, administration, hygiene).
• Presenting incidents reports to the security team, and tracking problems to solve.
• Optimizing productivity within the company and improving the current process of reporting.
• Maintaining the confidentiality of customer information.
• Attending to management review meetings.
• Participating in and providing the necessary support for internal audits on security.