Manager, Telecommunications at Global Profilers

Responsibilities: 

The Manager, Telecommunications will be responsible for executing client related engagements in the areas of Revenue Assurance, Customer Service process reviews, Customer Lifecycle management, standard operating procedures, Analytics. He/she will ensure overall client service delivery in accordance with the company’s guidelines & methodologies, manage accounts on a day-day basis & explore new business opportunities for the firm, actively establish & strengthen client [functional heads & key influencers] and internal relationships. He/she will also assist in developing new methodologies and internal initiatives and also create a positive learning culture, coaches, counsels and develops junior team members. 

Other responsibilities are: 

Market Leadership related 

• Assist Partners & Senior Managers in driving the business development process on existing client engagements by gathering appropriate resources, gaining access to key contacts & supervising proposal preparation.
• Identify buyers, influencers & stakeholders in existing client engagements and build strong relationships.
• Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents.
• Practice secondment for developing new methodologies.
• Facilitate discussions / knowledge sharing with key client personnel and contribute to the company’s thought leadership. 

Service Delivery related 

• Work with high-growth clients and other market leaders in industries such as IT/ITeS, telecom
• Establish audit objectives and scope of work; establish the engagement budget; and take responsibility for the overall execution of the audit project through wrap-up and final report delivery.
• Plan & schedule client engagements. Determine and deploy the right team with adequate skill sets for executing engagements and periodically review status of engagements and work products.
• Demonstrate strong project management skills.
• Maintain a strong client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/standards relevant to the client's business.
• Demonstrate industry expertise (deep understanding of the industry, emerging trends, issues/challenges, key players & leading practices).
• Review status updates and prepare management presentations/audit committee presentations etc.
• Actively contribute to improving operational efficiency on projects & internal initiatives.
• Drive timely billing of invoices & actively follow-up on collections. 

People related 

• Display teamwork, integrity and leadership. Work with team members to set goals and responsibilities for specific engagements. Foster teamwork and innovation.
• Drive performance management for self and team.
• Utilize technology & tools to continually learn and innovate, share knowledge with team members and enhance service delivery.
• Understand the company and its service lines. Actively encourage team members to contribute ideas.
• Conduct workshops and technical training sessions for team members. Contribute to the learning & development agenda.

Qualification and Experience: 

• Chartered Accountant/Certified Internal Auditor/Masters in Business Administration.
• 5+ years of post-qualification experience in risk advisory/related internal audit experience/external audit experience in big 4 or related business experience.
• Minimum of 6 years of relevant experience for those holding relevant post graduate degree. 

Skills 

• Strong interpersonal skills,
• Analytical mind
• Ability to communicate well
• Project management