Network Access Project Manager at eRecruiter Nigeria

Job Description

Our client is a leading provider of innovative telecom services and network solutions for businesses in West Africa.
Since its launch, our client has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa. They now have an opening for Network Access Project Manager.

Summary:

The Network Access Project Manager will be responsible for the initiation, planning, execution, monitoring and closure of designated projects within the organisation. The position entails being accountable, on-time and on-budget for service delivery and relationship management with clients.

Responsibilities:

• Be the primary contact person for designated accounts, planning and managing the overall business relationships between them and the client.
• Manage planning and operations teams and external contractors during project execution.
• Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA lead times with the aim of meeting Key Performance Indices (KPIs).
• Ensure the agreed project management methods, standards and processes are maintained throughout the project life cycle.
• Defines clearly project objective.
• Strategic planning for contract management and retention
• Escalates project issues in a timely fashion.
• Plan and manage customer meetings, resolving internal and external issues.
• Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
• Liaise with cross functional internal units; Sales, Marketing, Technical, Legal, Finance etc, to manage and coordinate implementation of agreed tasks within defined timelines.
• Strategic planning to ensure constant alignment with the long term organizational goals.
• Coordinate the installation of network equipment at customer premises.
• Provides the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks.
• Responsible for the implementation of current product portfolio and new products.
• Build and maintain productive business relationships with the decision makers to understand the Customers’ strategic direction and explore opportunities for the client to gain a larger share of the Customers’ wallets.
• Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for the client.
• Other responsibilities as may be directed to carry out by the supervisor.

Desired Skills and Experiences:

• A B.Eng. / B.Sc./B.Tech. or other first degrees in relevant disciplines.
• MBA will be an added advantage
• At least 7 years post National Service work experience.
• Must have experience in managing telecom projects, Business Development and Client relations.
• At least five (5) years’ experience in a project management role.
• PMP or Prince2 project management methodology will be an advantage.
• Certification in CCNA, also an advantage.
• Proficient use of Microsoft Office suite
• Outstanding Process and Systems Documentation
• Attention to Detail
• Highly Organised
• Conflict Resolution
• Presentation Skills
• Excellent Communication skills
• Highly Organised
• Team Oriented and Leadership
• High Tolerance for Stress
• Problem Management (analysis and resolution)
• Customer Service Orientation
• Relationship Builder
• High level of Integrity
• Time and Priority Management skills.
• People Management and Negotiation skills.
• Superior analytical skills.
• Demonstrates independent ownership and management of tasks.
• Strong level of professionalism in dealing with highly confidential information.
• Must have good knowledge of handling Telecommunication or Engineering projects.
• Proficiency in the use of relevant computer applications for financial reporting and project management.