Manager, Visa Services at Petronomics Limited

Job Description

• The Manager, Visa Services is responsible for visa application, assistance and advisory.

Responsibilities

• Assists applicants during the process of applying by providing information on visa types and recommending visa procedures
• Provides prospective applicants with information on general visa procedures and regulations on a wide array of visa enquiries
• Sending issued visas to customer
• Assess applications for migration and/or temporary entry to various countries in accordance with their immigration law and policy
• Provide administrative support to the Visa Department
• Provide protocol & passages service at embassies, airports, visa application centers and at locations as may be required on the job.
• Maintain cordial relationships with embassies and visa application centers key officers.
• Ensure visas applications turn out successful & necessary visa granted as requested.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determine eligibility by comparing client information to requirements.
• Establish policies by entering client information; confirming pricing.
• Inform clients about visa application processes by explaining procedures; answering questions; providing information.
• Maintain communication equipment by reporting problems.
• Compiling visa process reports and reporting via reporting lines.
• Accomplish sales and organization mission by completing related results as needed.
• Ensure reports of operations are collated & send to Head of Operation as at when due.
• Liaise with Finance Unit to ensure payments for sought services are paid for on time.
• Submit visa applications and collect passports and visa application documents, where applicable on behalf of our customers
• Consult on general travels & visa procurement for travel agents.
• Schedule appointment with embassies for visa application purposes.
• Ensure visa unit is abreast of any change/update in visa/immigration process at what embassy and visa centre.
• Other duties and all reasonable directions as outlined by Line Manager

Skills and Requirements

• People management
• Strong communication - verbal, presentational and written
• Knowledge of aviation industry
• Business management
• Relationship management - internal to the organisation and external
• Organisational skills
• Leadership and motivational skills
• First degree in any Social Sciences or Business Management course