Regional Head, PMO at IHS Towers

Summary

The Regional Head, Project Management Office applies professional principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks to ensure satisfied customers. This role has the ultimate responsibility for all assigned projects and manages customer satisfaction, definition, planning, monitoring, and others aspects of a project.

Responsibilities

• To understand and communicate regional requirements to appropriate team members, and manage all requirements accordingly for the region.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
• Coordinate and facilitate delivery of project objectives in the region.
• Track progress and review project tasks to make sure deadlines are met in a timely manner.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Proactively communicate project status, issues & risks to the Head Office.
• Follow policies, procedures and methodologies.
• Conduct regular status meetings with direct reports, keeping the stakeholder’s needs and requirements continuously in view.
• Work collaboratively with regional rollout team and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communication within the region is precise.
• Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed.
• Arrange training and align training with customer goals.
• Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
• Maintain timelines and target dates in project databases
• Organize and facilitate project planning, daily stand up meetings, reviews, planning, demos and other agile project related meetings.
• Ensure all teams are practicing the principles of collaboration, prioritization, team accountability, and visibility.
• Facilitate productivity by ensuring that the team has tools to succeed.
• Find and work to remove development and project roadblocks; motivates the regional operations team and keep them engaged.
• Manage the team - Ensure that daily, weekly and monthly commitments are being upheld

 Competencies

• Project Management
• Strong Verbal and Written Communications.
• SLA and Vendor Management.
• Resource Management.
• Bachelor’s degree, preferably in a science, business or telecommunications discipline.
• 10 years’ experience in project management, and/or related functional areas
• Current PMP certification or is actively pursuing professional project management certification (PMP),
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel Projects, Visio, Outlook etc)