Door Executive at Teclab Management Services Limited

Job Description
Task Complexity:

• The Door Executive is expected to work and give direct support services to his/her business unit as it relates to all assignments you may be given.
• Answering questions from visitors.
• Providing directions to people and giving informative facts.
• Helping elderly or less able people.
• Maintain orderly queues.
• Ensure doorways are kept clear.
• Support security personnel, observing visitors and reporting any incidents.
• Close down and lock up venues at the end of the evening.
• Collecting and checking tickets from people as they enter the venue.
• Solving any problems relating to seating arrangements, such as double bookings.
• Dealing with any disturbances that may occur during the show.
• Helping the audience to leave in an orderly fashion at the end of a performance, and making sure all the customers have left the building.
• Supervising the evacuation of the premises in the event of an emergency.

Job Specific Competencies
Skills/ Knowledge/ Attributes:

• A friendly, approachable and polite manner.
• A smart personal appearance.
• A willingness to help people.
• A responsible and reliable attitude.
• High standards of customer service.
• Good observation skills.
• Stamina to remain standing for lengthy periods of time.
• Excellent communication and organizational skills.
• Confidence to deal with any challenging behavior from customers/guests.
• A good level of physical fitness.
• To be decisive and quick-thinking.
• Good observation skills, remaining alert to any potential issues.

Qualifications

• Candidates should possess OND/HND/B.Sc qualifications.

Job Specification
Experience & Training:

• 3 Years' Experience in a Security Role, experience of customer service in a busy or prominent establishment would be an advantage.