Operations & Transformation Consultant at Ericsson

Role Description

• Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Define roadmaps for organization change and process development
• Undertake capability and assessments across processes and systems
• Support operators in defining data requirements and leveraging real time data to drive improved customer experience

 Skills:

• Analytical and problem solving skills
• Excellent communications skills (both oral and written) - able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management

Experience

• Deep telecommunications industry knowledge
• Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to  fulfilment, assurance and billing
• Managing cross functional teams
• Experience and  ability to interact with senior (C-Level) stakeholders

Requirements

• 4 years + experience in consulting
• 3 years + experience within  telecommunications industry architecting end-2end solutions or leading transformation projects
• Previous employment in a consulting company / division
• Willingness and ability to travel in Africa up to 75% of the time
• Minimum relevant 3 year Bachelor's degree (postgraduate qualification recommended)