IT Applications Support Analyst at PricewaterhouseCoopers (PwC)

Job Purpose

• The position reports to the Head Information Technology and has primary responsibility for ensuring optimal performance of the enterprise applications/databases and also bespoke application as the business exigencies may demand

Key Responsibilities/Accountabilities

• Analyses Application and system performance and ensures that end-users are provided with necessary support.
• Conducts business requirement analysis on existing applications and systems and identifies the need for upgrades or development.
• Maps requirements to existing solutions and identifies gaps; provides management with necessary feedback and recommends solutions to address critical gaps.
• Provides technical support to project team members involved in the development or upgrade of systems
• Optimises application availability and maintenance within project timelines to ensure that development projects meet business requirements and goals; fulfills end-user requirements and are in line with IT Policy and end user requirements.
• Participates in the planning of server infrastructure changes/upgrade/maintenance.
• Builds, assesses and configures ad-hoc applications, database schemes to support day-to-day administration of firewalls, Network access control, server operating systems etc.
• Plans and coordinates activities related to the design, development, and implementation of organizational applications
• Keeps abreast of new technology to ensure that any system upgrade or new software integration into company systems meets functional requirements, system compliance, and interface specifications
• Conducts software testing and quality assurance all hardware and other IT devices
• Collaborates with application vendors on optimal service delivery and ensures maintenance of Service Level Agreements between various service providers and the Company
• Identifies issues and ensures timely resolution of application/database related issues on the servers
• Escalates processes in line with agreed policies and procedures

Skills & Competencies:

• The role requires sound grasps of Oracle and Microsoft SQL Server Databases, technical knowledge of server infrastructure and applications.
• The ideal person must have good analytical, problem solving and leadership skills.
• Ability to work under pressure, with good communication skills, diligence, integrity, attention to details, innovative and inquiring capacity are essentials skills for the role.

Requirements

• Bachelor's degree/HND in Computer/Electrical Electronic Engineering, Computer Science, Information Technology or any other related discipline
• Candidate must be a Certified IT personnel
• Competence in C,C++ and .Net is a plus
• Minimum of 4 years post graduate experience with not less than 2 years practical experience as a java developer.
• 2+ years of experience with J2EE applications(Core Java, EJB, Servlets, JSP, XML, Design patterns and standards).