Head Credit Recovery at EZ37 Solutions

Requirements

• First Degree In Any Discipline. Background In Law Will Be An Added Advantage.
• Minimum Of 7 Years Working Experience Of Which At Least 3 Years Must Be As Head Of Recovery In A MFB Or Commercial Bank.
• Experience In Collateral Management, Use Of Debt Recovery Systems, Drafting Of Contracts And Debt Recovery.
• Experience In The Use Of Debt Recovery Systems
• Good IT Skills, I.e. MS Word/Excel And Generally IT Literate.
• Knowledge And Previous Experience Of Using A Document Management System Is Desirable.

Job Description

• Verify compliance and proper filling of loan agreements
• Follow up on loan insurance and quality guarantees
• Assess the situation of late payment to facilitate speedy customer in the payment
• Establish recovery procedures for managing customers in arrears
• To ensure the recovery of unpaid receivables
• Monitor customer file and late payment in arrears
• Perform reminders by telephone, mail or in the field of late payment by customers
• Apply debt collection procedures to unpaid installments
• Maintain close contact with customers when necessary and feasible
• Achieve given recovery targets
• Negotiate a new schedule in case of actual difficulty of the customer found
• Ensure recovering unpaid installments is in accordance to the banks’ policy
• Checking loan agreements
• Quality control and guarantees of the implementation of loan insurance
• Monitoring customer‘s compliance to timeline.
• Representing the company in the relationship with: Customers - external legal stakeholders in the collection - insurers

REQUIRED SKILLS

• The ability to show initiative when required to work as an individual, and as part of a team
• Enthusiasm, and an ability to adapt to and implement changes in working practices
• Good communication skills, both verbally and in written format
• The ability to explain and respond to detailed issues in a clear and concise manner
• Tactfulness, discretion and confidentiality at all times
• The ability to prioritize work and meet defined targets and deadlines
• The ability to work in a busy and often demanding environment