Client Service Officer at DO.II Designs Limited

JOB OBJECTIVE(S)

• To sell and attend to clients in the showroom

DUTIES & RESPONSIBILITIES

• Act as primary point of contact for the DO.II Designs Limited clients
• Attend to clients on the shop-floor, taking their orders and enquiries, and advising clients of possibilities and options available
• Attend to drapery clients by assisting in fabrics selection, color combination
• Fill drapery works order for Tailoring to prepare measurement charts
• Initiate necessary client paperwork for processing client orders
• Ensure that quotes are prepared and delivered to clients on time
• Provide adequate information to customers when enquiries are made
• Advice clients on fabric selection and finishes for their orders via emails and phone calls
• Inform operations/ production department on client issues and complaints, also follow-through issues for complete resolution
• Ensure proper filing of clients documents
• Follow-up on interested walk-in client with quotations
• Ensure clients complaints are directed to the appropriate quarters, and the right feedback is delivered back to the clients
• Ensure a seamless buying experience for the customer
• Ensure all items on display are properly tagged

QUALIFICATION

• B.Sc. in any related field.
• Certification in Customer Service or related field is an added advantage
• Must be very good with Microsoft office suite

EXPERIENCE

• 2-3 years experience in Client service/Customer service role.