Customer Support Staff at VoguePay

Ref No: VPCS16

Job Description

• Must be effectively manage different communication channels
• Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
• Research, prioritize and resolve customer issues in timely and accurate fashion
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.

Skills and Requirements

• Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
• Must be able to work under pressure.
• Must be able to work with or without supervision.
• Must be learnable and teachable.
• Must have Customer Relation skills.
• Must be creative and initiative.
• Must use the position applied for as the subject of application.
• Possess minimum of B.Sc/HND.
• Must not be more than 28 years of age.