Operations Support Officer at MainOne

Responsibilities   

• Prepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports.
• Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary
• Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels
• Assist in development and implementation of the Business and Operational processes and procedures for MainOne
• Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management
• Provides assistance to MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions
• Custodian of the Operations process records, CM records, reporting records etc.
• Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented.
• Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process.
• Providing technical and functional support to the GNOC
• Undertake in any other adhoc activity as assigned by the Operations Support Manager

Contacts:
Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

Qualifications/Competencies Required

• B.Sc/HND. in Information Technology/Computer Science/Electrical & Electronics Engineering.
• Minimum of 1 year post NYSC Experience
• Experience in a Network Operations Centre
• Knowledge of Telecoms and networking protocols (DWDM,SDH, Fibre, IP and Microwave)
• Customer Service Management
• Good knowledge of ITIL Lifecycle

Demands of the Job: 

• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Good research skills.
• Ability to pay attention to details
• Good communication skills
• Good knowledge of MS office application.