Engagement Manager at Ericsson

Job Summary

The Engagement Manager for Mobile Broadband Practice is Accountable for customer centric offerings, including re-use, based on the complete Ericsson portfolio & 3PP. Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Responsible for Lead Management to establish a long term business growth. Partner with the KAM/AM in driving customer engagements by providing thought leadership & support in identifying & capturing opportunities. Responsible for creating a highly capable & experienced organization, able to work with C-level with customers, long-term engagements & to prove Ericsson credibility in the field with successful business cases.

Responsibilities & Tasks

• Proactively drive customer engagements for business development & generation of new business opportunities within the area of Mobile Broadband.
• Lead virtual teams to support the KAM team to establish growth within & beyond current business scope
• Enable a business focused dialog with the customer by conducting in-depth analyses of the customer’s business environment, strategy and requirements
• Support the CU/Account in formulating short and long term strategies for the Mobile Broad Band area and define engagement plans for execution of the strategy leading to fulfilment of the defined sales targets
• Support and lead the creation of customer presentations that include technical solutions, strong value argumentations & clear business cases
• Manage and follow-up on leads for successful realization of opportunities
• Contribute to define and & expand the regional offerings portfolio
• Drive knowledge transfer among relevant communities within Ericsson
• Provide techno-commercial support to the KAM team to define winning propositions
• Establish a strong customer relationship though continued customer dialogs that position Ericsson and the thought leader of Mobile Broadband and the preferred partner

Position Qualifications

Core Competences:

• Problem Solving & Strategic Thinking
• Customer Insights
• Knowledge of Ericsson’s product and service portfolio
• Consultative Selling Skills
• Negotiation & argumentation Skills

Preferred Skills:

• Commercial Understanding and market Insight
• Presentation & Communication Skills
• Teamwork & Collaboration

Minimum Qualifications & Experience Requirements:

• 5-10 years experience of relationship sales and from the ICT industry
• Minimum 5 years in leadership positions at job stage 7 or above
• Master of Business Administration, Master of Science or similar