Front Desk Officer at Bradfield Consulting

Our client, a reputable Law firm situated in Lekki Phase 1, is looking for an experienced Front Desk Officer whose role will be to provide prompt and efficient front desk communication and support to the Firm’s clients, guests and staff. 

RESPONSIBILITIES

MEET AND GREET FUNCTIONS:

• To ensure that clients and guests visiting the firm are welcomed warmly upon arrival at the Firm’s reception;
• To offer as appropriate tea/coffee and/or other refreshments to clients or guests as they wait (where necessary);
• To ensure that all reading material located at the reception are up to date and in good condition;
• To manage all front office equipment and ensure that all damage is reported promptly to the Firm as appropriate;
• To ensure that the reception area is kept neat and tidy at all times.

FRONT-LINE SECURITY RESPONSIBILITIES:

• To ensure that all emergency numbers are immediately available and accessible in the event of any emergency. This includes, the Firm’s allocated hospital, fire services, security services company and the Nigerian Police;
• To immediately initiate all laid down protocol in the event of a fire by firstly, activating the fire alarm and then informing the Partners;
• To immediately report all suspicious or unruly persons in the reception area to the Practice Manager and in her absence, the Partners;
• To maintain approved security and access control measures for all staff and guests by following the Firm’s Policies on access control.

MAKING AND RECEIVING TELEPHONE CALLS:

• To demonstrate excellent phone etiquette by making phone calls and/or responding to all callers in a friendly, professional and courteous manner;
• To route callers appropriately to members of the Firm;
• To return to calls placed on hold every 45 seconds, to give the caller the opportunity to continue holding or to leave a message;
• To take accurate phone messages and inform the necessary parties appropriately.

MAKING BOOKINGS AND ENQUIRIES:

• To make booking arrangements towards meetings and appointments, as well as handle any changes thereto;
• To use available resources to obtain contact details of third parties as and when required by the Firm.
• Mail dispatch and sorting:
• To attend to any external dispatch/courier officers and ensure all confidential documents delivered are forwarded to recipients promptly;
• To perform the sorting and appropriate distribution of all mail to all staff;
• Provide a daily report on incoming mail and other correspondence to the Firm;
• To maintain an accurate and up to date address book of the Firm’s clients and other contacts;
• To use available resources to obtain contact details of third parties as and when required by the Firm.

SKILLS AND COMPETENCIES

The prospect must demonstrate:

• Ability and willingness to work long hours where required;
• Ability to work weekends where required to;
• Ability to work with minimal/no supervision;
• Ability to multi-task with minimal or no error; and
• Ability to be a proactive thinker and an excellent problem solver.

EDUCATION AND EXPERIENCE

• A good university degree in Business Administration, Mass Communication, English or any related course.
• Minimum of four (4) years’ relevant front desk or customer service experience.
• Proximity of applicants to Lekki will be added advantage.
• Excellent Administrative skills and experience.