Billing MIS Lead - Billing Operations at Spectranet

Job Description

• He/she should have good knowledge in Telecom domain Architecture
• Work on development and software industry.
• Automate reports as and when requirements received from business.
• Good Understanding of 4G ISP and Telecom operator business flow.
• Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
• Responsible for troubleshooting, and support of Internal and external customers.
• Plan Configurations, Housekeeping and testing.
• Update our ticketing system at required intervals with quality information, following operational guidelines.
• Proactively track and make escalations as appropriate .
• Engage other groups as required to ensure speedy resolution of Incidents and requirement.
• Produce the handover document at the end of each MIS, ensuring that all relevant information is included and update is of a high quality
• Manage appropriate communication to achieve excellence service experience during the operations handling
• Identify repeated problems and contribute in trouble shooting guides

Requirements

• Strong Knowledge and hands-on experience on Unix scripting and My SQL .
• Should be able to proactively identify,develop and automate the requirement .
• Strong Analytical and learning skill. Should be able to map the requirement against the system flow.
• Should be able to produce functional documents of MIS.
• Candidates must possess a minimum of 4 to 8 years relevant experience in the billing environment, with added advantage in the telecommunications sector.
• Graduate / Post Graduate