Customer Support Agent at Tros Technologies

Position Objectives: 

• Develop and implement all TROSTECHNOLOGIES services and products for customers
• Provide 1st line support to customers via the web, telephone, online chat and face to face.
• Identify and capture revenue opportunities for TROSTECHNOLOGIES services.
• Independently establish and grow new or existing client base.
• Communicate effectively with peers, superiors, and other personnel.
• Identify, understand and solve any obstacles or objections to the successful sale of TROSTECHNOLOGIES services.
• Must be willing to work on shift duty , which includes night and weekends duty.
• Provide ongoing support to TROSTECHNOLOGIES clients 24/7.

Required Skills:    

• Minimum 2 years experience in direct sales of IT products and services.
• Strong prospecting skills and extensive customer facing experience.
• Excellent communication skills (oral, written and presentation).
• Proficient use of PC hardware and software (MS Office suite of applications).
• Proficient in the use of internet for communication and research.

Desired Skills: 

• Demonstrated level of success in the development of client relationships.
• Advanced knowledge of ICT offerings, products and services.
• Able to portray a good understanding of the ICT market in which TROSTECHNOLOGIES operates.
• Ability to cultivate and develop long term profitable industry relationships.
• Proven track record in sales ideally overachieving on targets, closing sales and obtaining new business
• IT, Telecoms, Ecommerce, online marketing or web technology experience.

Education or Equivalent Experience:

• Bachelors Degree in Computer Science preferably or any discipline from a recognized University(Minimum 2nd Class Lower)